I need higher bandwidth. So for now I have an expensive door bell. RSSI is -46 and it is literally situated less than 20 feet from my wifi router. Tap the Device on which you want to see Live View. If either or both of those functions are too slow, your Ring app won't be able to display the video image from your Ring device's camera. I can also see the DHCP lease for the Cam.

Maybe not knowing what's happening is better? I see so many neighborhood issues I want to check in more frequently, but can't.
This has resulted in longer than normal wait times. I am hearng it's a transcribe issue, can't help unless your at the device. Just purchased the Ring Doorbell 2 on the firt day of issue and aside from 1-2 days of it working it continually fails to activate on live view.

Are you not in a private network with your own WiFi access points? To test your internet speed, do the following: As a general rule, most Ring devices function best when upload and download speeds are around 2 Mbps or greater. Does anyone know of this problem? I am hearng it's a transcribe issue, can't help unless your at the device. Seriously, I got this so I can monitor whats happening when I am NOT home. This has resulted in longer than usual wait times. RSI is fine and has good connection with the device, however every time I try live view, a black screen  with activating device comes up and nothing will happen.

Otherwise, the device appears to be connected normally. In the Ring App Device Status Settings I also see the battery status and the WLAN signal strength (RSSI - 52). To find out more about the Rapid Ring app, click here. So I have a Ring Doorbell 2 that has worked great for last 10 months or so.
I bought a component to strengthen connections but still don't get Live video for more than a split second. They have gone so far down hill since they started. I had the same issue. but that's my problem with the Ring. Ensuring device is fully charged. Something else you can try to improve your connection speed when you want to do a Live View is to download the free Rapid Ring app. You might see a message that says Activating Device, but the camera eventually times out. My router is 20 feet from my front door. Not Getting Notifications Fast Enough Otherwise, the device appears to be connected normally.

Assuming that your mobile device is getting a good signal from the internet, you may want to check out your internet speed. Open a Web browser on your mobile device and go to. If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. I went into my wifi admin and set up port forwarding on the stick up cams IP address on TCP port 15064. Very disappointed in this product. Same issue for me.

I just get 'Activating Device' for 30 seconds and then 'Live Video Ended'. I am BEYOND frustrated. A poor connection between your Ring device and your router. Totally WASTE OF MONEY. To find out more about the Rapid Ring app, click here. That's why it's important to test your internet speed in the area around your Ring device. But both devices (Ring Door Cam and Smartphone) are in the same WiFi. Something else you can try to improve your connection speed when you want to do a Live View is to download the free Rapid Ring app. I resetted and re-registered my Ring Door View Cam several times. To check the strength of your wifi signal, do the following: If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.)

I’m getting the same error message and my internet signal is good. Same here. I had a delivery this morning, and got a motion alert, but was unable to get a live view, and when the motion recording finally showed up, it was 40 seconds of all black. Any help? However, all of a sudden when I try to access the live view, it stops at the activating device screen with a spinning circle and does not move on from there. The guy who installed thought I might need to call wifi provider to increase package? Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to), Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa, Ensuring you have proper speeds.

When I ring or motion is detected, a message appears on my phone. Tap the Live View button underneath the image of the device. Seriously considering cancelling the service. Ring App is Having Trouble Connecting to the Ring Device and Showing Video, A poor connection between your mobile device and the internet. My WiFi is good. Some neighbors have found relief to this concern by doing the following to their network: Some neighbors have found relief in this concern by doing the following to their Ring device: Some neighbors have found relief in this concern by doing the following to their app: Please note that if you do not feel comfortable enough preforming any of these troubleshooting steps to see if you can get your Live View working again, you can always contact our support team directly. I don't get it. Funny that, although "Activating Device" pops up and the blue ring spins, it is recording. I have no issues with the connection since RSSI is 45.

What do you mean with increase the WiFi package? When I make the Internet Connection test , I receive an error that the test failed. Tap on the three lines on the top left of the screen, Tap on the Ring device you would like to test. If you’re experiencing delays and longer then expected wait times for your Live View to load, or your Live View is stuck in "Activating Device," here are a few tips that may help you pinpoint why this is occurring. IoS Ring app not loading Live View.

I tried buying an "Extender" but still can't get a proper connection. Same problem on ios. As a result, your Ring app is unable to show you a Live View or display a video recording from your Ring camera(s). But as others have mentioned, I would prefer live view worked so I can see in real time. Removing the device (after saving any recordings you may need) and then re-setting the device up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I also have no live view on one iPhone (iOS 13.3), the other one works fine. All tips are for both Android and Apple smartphones.

Same problem. I've tried resetting it multiple times to no avail. To learn more about the most common causes of your Ring app not connecting to your device, and how to fix them, read the article below. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click on the Start button in the center of the gauge to start the test. If you are experiencing more concerns than just Live View, you can try the steps, but it may be best handled with our support team if your device is not functioning as it should. Packet loss (whatever that means)  My screen door (really, you mean the same door that's been there for a year without issue), Ring: you guys need to address this issue with the live view......this is defeating the purpose of having a video doorbell if you can't view....PLEASE FIX THIS ISSUE. Of course they are busy with folks teaching from home, etc. or materials in your home such as stucco, brick, metal, large mirrors or glass doors. Click here for information on dealing with poor wifi signal strength. I have multiple ring products and this one I have to say is useless Tap Devices. I use Century Link for an internet provider. Rapid Ring app is a "light" version of the Ring app that works in conjunction with your current app so you can get to your Live View faster. or is your WiFi limited? If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Finally I opened following Ports from LAN to WAN: Now the live video stream is working and the WiFi Internet Connection Test finishes successfull. Totally defeating the purpose. i have the same problem. I am having the same issues with this device.

The blue number in the second column is the upload speed. Something else you can try to improve your connection speed when you want to do a Live View is to download the free Rapid Ring app.

My WiFi tests are plenty fasts. Hey @kyle_s.

Under Ring System-Status everything is green (All Systems ready). The problem is their system is junk and they refuse to fix it. Note: Live View will automatically turn off after 10 minutes. It's been months since the live view worked on my ring doorbell. Are you getting a strong signal on your phone? Thank you. Live View is normally affected from a poor wifi connection, reduction in upload speeds (or download, but upload is more common with Live View, and upload is normally much less than download available from your ISP if you do a speed test), low battery on the device, a high RSSI value, interference from the router, or the wifi connection in the home being used elsewhere (kids, family, friends or roommate using the internet or working from home). Please feel free to come back to this thread and post your solutions that you have found for Live View!

But I can not watch a video, the live video window always remains black with the message "Activating Device ...". There's good and bad to Ring right????

Rapid Ring app is a "light" version of the Ring app that works in conjunction with your current app so you can get to your Live View faster. Thinking of starting a class action lawsuit. Same here. Live-Video only shows message "activating device ...", Re: Live-Video only shows message "activating device ...". We're taking additional steps to protect our team and help reduce the spread of COVID-19. Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring app. The most common causes of not being able to do a Live View or see a recorded video are: The first thing you should check if you can't connect to do a Live View or view a video, is the connection between your mobile device and the internet. Sick of the constant issues this device does not work as advertised and the bs excuses are not the problem.

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